Privacy Policy

Introduction

hiredhcllx B.V. ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you use our tour booking platform and services. As a Netherlands-based company, we comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Controller Information

The data controller for your personal information is hiredhcllx B.V., a company registered in the Netherlands with registration number B63202584. Our registered address is Parkweg 146, 5097 WV Tilburg, North Brabant, Netherlands.

For any privacy-related questions or concerns, please contact us at privacy@hiredhcllx.top or +31 307387637.

Data Collection

The data we collect includes personal information that you provide directly to us and information that is automatically collected when you use our website and services. We collect this information to provide you with our tour booking services and to improve your experience with hiredhcllx.

Personal Information You Provide

• Name, email address, phone number, and postal address
• Payment information and billing details
• Travel preferences, dietary requirements, and special needs
• Emergency contact information
• Passport and identification details (when required for bookings)
• Communication preferences and marketing consent

Automatically Collected Information

• IP address, browser type, and device information
• Website usage data and pages visited
• Cookies and similar tracking technologies
• Location data (with your consent)
• Booking history and service interactions

How We Use Your Information

We explain how we use your information in this section to ensure transparency about our data processing activities. The use of your data is always based on a legal basis as required by GDPR and is limited to the purposes outlined below.

Primary Uses

• Processing and managing your tour bookings and reservations
• Providing customer support and responding to inquiries
• Processing payments and managing billing
• Communicating important information about your bookings
• Ensuring safety and security during tours
• Complying with legal and regulatory requirements

Secondary Uses (with your consent)

• Sending marketing communications about new tours and offers
• Personalising your experience on our website
• Conducting surveys and collecting feedback
• Analytics and website improvement

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: To fulfill our tour booking services and contractual obligations
• Legitimate Interest: To improve our services, prevent fraud, and ensure security
• Consent: For marketing communications and optional features
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We may share your personal information with trusted third parties only as necessary to provide our services:

• Service Providers: Hotels, transport companies, local guides, and other tour operators
• Payment Processors: Secure payment processing companies
• Technology Partners: Website hosting, email services, and analytics providers
• Legal Requirements: When required by law, court order, or regulatory authority
• Business Transfers: In connection with mergers, acquisitions, or asset sales

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Our retention periods are as follows:

• Booking Data: 7 years after tour completion (for tax and legal requirements)
• Marketing Data: Until you withdraw consent or 3 years of inactivity
• Website Analytics: 26 months from collection
• Payment Information: As required by financial regulations
• Customer Support: 3 years after last interaction

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data we hold
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data (subject to legal requirements)
• Right to Restrict Processing: Limit how we use your data in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Opt-out of certain types of processing, including marketing
• Right to Withdraw Consent: Remove consent for processing based on consent

International Data Transfers

As we operate tours across Europe, your personal data may be transferred to and processed in countries within the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and provide personalised content. For detailed information about our cookie practices, please see our Cookie Policy.

You can control cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may affect website functionality.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy, want to exercise your rights, or need to contact us about data protection matters, please reach out using the following contact information:

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe we have not handled your personal data in accordance with applicable law. In the Netherlands, the supervisory authority is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority). You can contact them at autoriteitpersoonsgegevens.nl.